This Warranty and Return Policy is subject to and incorporated by reference into the Terms of Sale (the “TOS”), and such TOS is subject to and incorporated by reference into the Terms of Use (“TOU”) and Privacy Policy (“PP,” and together with the TOU, TOS, and the Warranty and Return Policy, collectively, the “Terms”), and shall apply to the purchase and sale of devices through www.wesellcellular.com (the “Website”) or in connection with the Company’s social media pages on third-party platforms or other Company sales channels (each, an “Other Channel,” and collectively with the Website, the “Site”).
This policy may be changed by We Sell Cellular LLC, a Delaware limited liability company (referred to as “Company”, “we”, “us”, or “our,” as applicable) at any time, in our sole discretion, and without prior written notice. Any such changes will be effective as of the “Last Updated Date” specified below. It is your responsibility to review this Warranty and Return Policy before purchasing any devices available through the Site. Your continued use of the Site after the “Last Updated Date” set forth below constitutes your acceptance of and agreement to any changes.
The Company website lists two separate types of warehouses:
- Proprietary warehouses, including but not limited to the WeSellCellular Direct warehouse (each, a “Proprietary Warehouse”).
- Third-party warehouses, including but not limited to the Supplier Direct warehouse (each, a “Third-Party Warehouse”).
The Company offers two warranty options:
- Basic Warranty
- WeSellCellular Warranty
Additional information related to these two warranty options can be found here, and as follows:
Basic Warranty
The Basic Warranty is included for all purchases from both Proprietary Warehouses and Third-Party Warehouses, and covers only “Critical Defects” to devices which are limited to the following:
- No power/power cycling
- Account locks cleared (Passcode/FMIP/iTunes/Google account)
- iTunes image
- Passcode lock
- Blacklist
If you receive a device with a Critical Defect, you may request a Return Merchandise Authorization (RMA) Form (WSC-FE5) and follow the terms and conditions to return such device as set forth below.
WeSellCellular Warranty (“WSC Warranty”)
The Company is pleased to offer its customers the WSC Warranty, which provides for a “30-Day Return Policy” on devices purchased through the Site.
- The WSC Warranty is provided at no additional charge for all orders placed by customers through Proprietary Warehouses, such as the WeSellCellular Direct
- For purchases made through Third-Party Warehouses, such as the Supplier Direct warehouse, additional warranty fees shall apply. Such fees will be displayed at the time of purchase on the Site and shall be added to the applicable order if selected by the customer.
Sole Remedy
The Company’s sole and entire liability and your sole and exclusive remedy available for any actual, threatened or alleged claims under the Company’s warranty coverages and the Terms shall be, at the Company’s sole discretion, either to (a) replace the applicable device(s) or (b) provide a credit (including a partial credit) for the applicable device. In furtherance of the foregoing, you hereby waive, to the fullest extent permitted by applicable law, any and all other rights, claims and causes of action, known or unknown, foreseen or unforeseen, which exist or may arise in the future, that you may have against the Company or its affiliates, as the case may be, arising under or based upon any applicable law for any warranty claim contained in this Warranty and Return Policy.
Additional terms related to both the Basic Warranty and WSC Policy are subject to the following Return terms and conditions.
Terms and Conditions for Returns
- Return Request Process: Requests to return any device, whether for a full or partial order, must be submitted within thirty (30) days of the applicable purchase invoice date by completing the RMA Request Form (WSC-FE5) and emailing it to rma@wesellcell.com. Return requests submitted by a customer after thirty (30) days from the applicable purchase invoice date shall be approved or rejected in the Company’s sole discretion, including written approval from management.
- Authorization Requirement: No devices will be accepted for return without prior written authorization from the Company. Returned devices will be verified to ensure they match the authorized device(s). Unauthorized devices received by the Company will be returned to the customer at the customer’s sole expense, and no refund or return credit will be issued for such unauthorized return devices.
- Account Locks: All authorized return devices must have any account locks (e.g. iCloud, Google, Find My iPhone) cleared before they are returned.
- RMA Numbers: An RMA number will be issued for all authorized returns. RMA numbers are valid for fourteen (14) days from issuance.
- Return Shipping Costs: The customer is responsible for all return shipping costs.
- Condition of Returns: Any device returned in a condition different from how it was shipped may be rejected for return by the Company, as determined in the Company’s sole discretion.
- New vs. Existing Customers: Return eligibility and policies differ depending on whether you are a New Customer or an Existing Customer, as defined below. Please review the specific return policies for each below.
- Refund Processing: Once authorized return devices are received and verified, a credit will be issued to the customer’s original payment method within five (5) business days.
New Customers
“New Customers” are defined as first-time purchasers from the Site. As part of our commitment to ensuring a positive initial experience, we offer New Customers the ability to return any device for any reason on the New Customer’s first return of up to fifty (50) devices, subject to the terms and conditions set forth herein.
If a New Customer wishes to return more than fifty (50) devices, or if they are not a New Customer, the below policy for Existing Customers shall apply.
Existing Customers
“Existing Customers” are defined as customers who have previously made one or more device purchases from the Site.
We stand by the accuracy of our testing and grading descriptions as represented on the Site’s grading page. However, different grades undergo different functional tests and adhere to varying cosmetic standards. Therefore, Secondary Grade devices, which may have non-key functions that are not operational, are subject to a different return policy than Primary Grade devices.
The grading scale for devices sold on the Site is subjective, and all grading designations are determined at the Company’s sole discretion. For more information on our grading standards, visit our grading page.
Partial Credits Instead of Returns
In some instances, customers may prefer to receive a partial credit for a defective device rather than incur the cost of return shipping. If you wish to pursue this option, please contact your Account Manager directly. These requests are considered on a case-by-case basis and are determined in the sole discretion of the Company.
Please note that partial credit requests do not apply to devices with Critical Defects. If you receive a device with a Critical Defect, an RMA must be requested immediately.
Exceptions
The Company values its customers and is committed to addressing any issues that may arise outside the standard parameters of this Warranty and Return Policy. Exceptions will be handled on a case-by-case basis and determined at the Company’s sole discretion.
Policy ID: WSC-F54
Issue Date: 09/28/2018
Rev: 1.11
Rev Date: 10/30/2024
